Terms & Conditions

TERMS OF SALES

These general conditions of sale are concluded between:

The simplified joint-stock company Azur Aliance JSC , with a share capital of 25,000.00 euros, whose registered at 19, Mara Gidik street Burgas 8000, Bulgaria. Registered in Trade Register and in the Register of NGO’s under the file of AZUR ALIANCE JSC , Unique ID Number 206565325.

Hereinafter referred to as "the Seller" or "the Site"

Firstly,

AND

Any natural or legal person wishing to make a purchase through the website, whose URL is https://azurconcierge.com, hereinafter referred to as “the Buyer”

On the other hand

Collectively referred to as “the Parties”.

Article 1: object

These general conditions of sale (hereinafter "GCS") are intended to define the contractual relationship between AZUR ALIANCE JSC, publisher of the website https://azurconcierge.com, and the Buyer.

Article 2 – General provisions

These conditions are applicable to all purchases made through the merchant site https://azurconcierge.com, regardless of the status of the Buyer, professional or consumer.

The acquisition of a good or the provision of a service through said Site implies, for the Buyer, an express and unreserved acceptance of all the provisions provided for in these general conditions of sale.

AZUR ALIANCE JSC reciprocally agrees to respect the obligations incumbent on it under these general conditions of sale.

These conditions of sale shall prevail over any other general or specific conditions not expressly approved by AZUR ALIANCE JSC.

AZUR ALIANCE JSC reserves the right to modify these, at any time, by publishing a new version on its website.

The applicable GCS, in the event of modification, are those in force on the date of payment or of the first payment, in the event of multiple payments, of the order.

The Seller ensures that the Buyer's acceptance is clear and unreserved by setting up a checkbox and a validation click.

The Buyer declares, thus, to have read all of these T&Cs, and to accept them without restriction or reservation.

The Buyer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs.

The Buyer declares to be able to legally contract under Bulgarian law or validly represent the natural or legal person for whom he is committing.

Unless proven otherwise, the information recorded by the Seller constitutes proof of all transactions.

Article 3 – Price

The prices of the products sold on the site https://azurconcierge.com are indicated in euros, excluding taxes and precisely determined on the product description pages.

They are also indicated in euros, all taxes included – VAT + any other taxes – on the product order page, and excluding specific shipping costs.

The Seller reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the https://azurconcierge.com site are the responsibility of the Buyer. Where applicable also the delivery costs.

Article 4 – Characteristics of the goods and services offered

The products sold are those which appear in the catalog published on the Site, of which AZUR ALIANCE JSC is the publisher, namely https://azurconcierge.com.

These products are sold within the limits of available stocks.

Each product is accompanied by a description established by AZUR ALIANCE JSC.

In any case, the description has no contractual value.

Consequently, if the Buyer wishes to obtain further information, He has the option of contacting AZUR ALIANCE JSC through the “Contact” section .

The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered. The photographs therefore have no contractual value.

Article 5 – Order

5.1. General provisions

Only persons legally capable of signing contracts concerning the goods offered on the website can order.

When placing the order, the Buyer must have full legal capacity to adhere to these general conditions and thus conclude this contract.

The Buyer, who wishes to buy a product or a service provided by the Seller, must:

• register on the identification form on which he will indicate all the details requested, or give his " user name " and his " password " if he has one;
• complete the online order form giving all the product references and validate the order after checking it;
• make the payment under the conditions provided for in Article 5.3; and,
• confirm their order and payment.

The order is only validated when the Buyer has double-clicked:

• once to validate the order; and,
• a second time to confirm this.

It is also recalled that in accordance with Articles 1365 and 1366 of the Civil Code, writing on electronic media has the same probative force as writing on paper.

The confirmation of the order entails de facto:

• the express acceptance of these general conditions of sale;
• the recognition of having perfect knowledge of it; as well as,
• the renunciation to take advantage of its own conditions of purchase or of any other general conditions.

All the data provided and the recorded confirmation will constitute proof of the transaction.

Confirmation will be worth signing and acceptance of transactions.

The Seller will communicate, by e-mail, the confirmation of the registration of the order as well as its payment.

He will receive, by this same letter, a PDF copy of these T&Cs.

5.2. Stock availability

The products are offered and delivered within the limits of available stocks.

In the event of unavailability of the product ordered, the Seller shall immediately inform the Buyer and may offer him a product of equivalent quality and price.

In the event of the Buyer's disagreement, the Seller shall reimburse the sums paid within fifteen (15) days of receipt by the Seller of the Buyer's disagreement.

5.3. Payment of the order

Payment is due immediately upon ordering, including for pre-order products.

The Buyer can make payment by bank transfer.

After receiving the confirmation of the order Buyer will receive from Seller bank details for the transfer. Bank transfer can be made from any country in EUR currency.

Once the payment has been initiated by the Buyer, Seller is obligated to inform the Buyer when it is received in the Sellers bank account.

In the event of an error or impossibility of the payment , the contract is immediately resolved as of right and the order cancelled.

5.4. Order change

5.4.1. Modification of the order by the Buyer

As orders are final and irrevocable, any request for modification made by the Buyer is subject to acceptance by the Seller.

5.4.2. Modification of the order by the Seller

The Seller undertakes to deliver a product in conformity with that ordered.

He may nevertheless make changes to the product ordered which are linked to technical developments.

5.5. Validity of the order

The Seller reserves the right to refuse any order made in bad faith or for any abnormal request, for legitimate reasons and more particularly in the event that the quantities ordered are abnormally high compared to the quantities usually ordered by buyers as consumers.

5.6. Delivery of the order

Delivery means the transfer to the Buyer of physical possession or control of the goods, subject of the order.

The delivery of the ordered products will be made to the address indicated by the Buyer. For the purposes of proper completion of the order, the Buyer undertakes to provide its true identification elements.

The Seller delivers the goods, subject of the order, on the date or within the time indicated to the Buyer.

In the absence of any indication or agreement as to the delivery date, the Seller shall deliver the goods, object of the order, without unjustified delay no later than thirty days after the payment of the order.

It is specified that, any risk of loss or damage to the goods, subject of the order, is transferred to the Buyer when the latter or a third party designated by him takes physical possession of this property.

If the recipient is absent at the time of delivery:

• Delivery provided by private carriers,DHL, FEDEX,UPS and similar services: the deliverer will attempt to contact the recipient, on a mobile or landline confirmed by the customer at the time of the order. If there is no response, the delivery person will identify the best solution to finish the delivery in the best conditions.Otherwise the order will be returned to the Seller. In this case the Seller doesn’t has responsibility for the delivery.

The Buyer must never accept a damaged package without expressing reservations when signing the acknowledgment of receipt.

By signing, the Buyer certifies the correct delivery of the product by the carrier. Without reservation during this or refusal of the package, no complaint on the condition of the package delivered will be admissible.

A delay is noted when the product has not been delivered, for any reason other than a case of force major, due to a third party or due to the Buyer. Are considered as cases of force major releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents, floods, roads blocked by bad weather (snow, ice, etc.) and the impossibility of being supplied. The Seller will keep the Buyer informed in good time of the cases or events listed above. In any event, delivery on time can only occur if the Buyer is up to date with his obligations to the Seller.

5.7. Resolution or termination of the order

In the event of the Seller's failure to fulfill its obligation to deliver the goods, subject of the order, at the expiry of a period of thirty days, the Buyer may terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium if, after having ordered, under the same terms, the Seller to make delivery within reasonable additional fee, Seller has failed to perform within that time.

The contract is then considered resolved upon receipt of said letter or writing by the Seller, unless the latter has executed in the meantime.

When the contract is terminated under these conditions, the Seller reimburses the Buyer for all sums paid, at the latest within fourteen days of receipt by the Seller of the termination of the contract.

The order may also be canceled in writing by the Seller in the event of:

• the Buyer's refusal to take delivery;
• of non-payment of the price at the time of delivery.

In all cases, any deposit possibly paid during the order remains acquired by the Seller by way of compensation.

Article 6 – Retention of title clause

The products remain the property of the Seller until full payment of the price by the Buyer.

Article 7 – Complaints

If necessary, the Buyer may submit any complaint by contacting the Seller using the following contact details:

Contact email address: azur.aliance@gmail.com

In the event of a product worn or already used on which there is an irreversible defect, no recovery will be made by AZUR ALIANCE JSC.

Article 8 – Intellectual property rights

All elements – texts, logos, images, sound elements, software, icons etc. – contained in the site or in associated sites are protected by intellectual property rights.

Thus, none of the documents from the site may be copied, reproduced, modified, transmitted or distributed in any way whatsoever. Only the downloading of one copy of the documents for your personal use and for non-commercial purposes is authorized. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of Azur Aliance JSC and/or its partners.

Article 9 – Force majeure

The performance of the Seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force major which would prevent its performance. The Seller will notify the Buyer of the occurrence of such an event within a reasonable time.

Article 10 – Nullity and modification of the contract

If any of the provisions of these GCS were canceled for any reason whatsoever, this nullity would not result in the nullity of the other stipulations which will remain in force between the Parties.

Any modification of the contract will only be valid after a written and signed agreement between the Parties.

Article 11 – Right of withdrawal

The the Buyer has a period of 14 completed calendar days to exercise his right of withdrawal.

This withdrawal period runs from receipt of the products. Only the price of the products will be reimbursed, the return costs remaining the responsibility of the customer. After having activated his right of withdrawal within the deadlines, the Buyer must then return the products within 14 days of exercising his right of withdrawal, at his expense and in same condition as received, so that they can be marketed new.

To exercise his right of withdrawal, in accordance with the legal provisions, the Buyer must use the online withdrawal form.

In the event of exercise of the right of withdrawal, AZUR ALIANCE JSC will reimburse the sums paid, at the latest within 14 days from the date of notification of the decision to withdraw by the Buyer, and according to the same means of payment used for the order.

This refund date may be deferred until the product is recovered or until proof of shipment is received by the customer.

The exercise of the right of withdrawal automatically entails termination of the contract concluded between the Seller and the Buyer.

Article 12 – Legal guarantee of product conformity – Hidden defects

In accordance with the Consumer Code, and the legal guarantee against hidden defects provided in the Civil Code, Azur Aliance JSC reminds the Buyer that, if he notices a defect of conformity or a defect in the purchased product, or if the purchased product does not correspond to his order, he may request a refund:

• By email to azur.aliance@gmail.com;

The products concerned must be returned in the state in which the Buyer received them with all the elements delivered in packaging allowing transport in good conditions, in particular preservation.

The shipping costs will be reimbursed to the Buyer on the basis of the price invoiced and the return costs will be reimbursed on presentation of the corresponding supporting documents.

AZUR ALIANCE JSC reminds that the Buyer can decide to implement the guarantee against hidden defects and that, in this case, he can choose between the return of the product and the refund, or the conservation of the product and a reduction in the price, in accordance with the civil code.

Article 13 – Protection of personal data

In accordance with the Data Protection Act the Buyer has the rights to query, access, modify, oppose and rectify personal data concerning him.

By adhering to these general conditions of sale, he consents to the Seller collecting and using this data for the performance of this contract.

By entering his email address on the Site, he will receive emails containing information and promotional offers concerning products published by the Seller and its partners.

He can unsubscribe at any time by clicking on the link at the end of these emails or by contacting Customer Service.

Article 14 – Cookies and navigation on the website

A cookie, i.e. information placed on the visitor's hard drive by the server of the site you are visiting, contains several data: the name of the server that placed it, an identifier in the form of a unique number or even a possible date of 'expiry.

This information is sometimes stored on the visitor's computer in a simple text file which the server accesses to read and record information.

Cookies have different functions:

• recognise, from one visit to another, an Internet user thanks to a unique identifier;
• store the contents of a shopping cart;
• save a site's language settings;
• targeted advertising.

Cookies from the https://azurconcierge.com website can only store text, which always remains confidential and in most cases encrypted.

AZUR ALIANCE JSC never stores any personal data in a cookie.

Each website can send its own cookies if browser preferences allow it, but a website can only read and write back to cookies that belong to it.

There are, therefore, two different types of cookies with different uses and contents: temporary and persistent.

AZUR ALIANCE JSC uses the following cookies:

In accordance with the applicable legal and regulatory provisions, and in particular the recommendations of the CNIL, the Seller obtains the consent of the visitor to the website by means of a "cookie banner" whose purpose is, on the one hand, to inform the user and, on the other hand , to allow the user to refuse cookies.

The agreement to the deposit of cookies being valid for a maximum period of 13 months, the consent will be collected again, at the end of this period.

Article 15 – Liability

The Buyer is solely responsible for preserving the confidentiality of the user account for which he is subject to an obligation of means.

Any use of the password is presumed to be made on behalf of the client.

The Seller declines all responsibility in the event of disclosure, voluntary or not, to third parties of the confidential information of a user account.

In the event of identity theft, the Buyer must immediately inform the Seller, by registered letter with acknowledgment of receipt, who will block, within a reasonable time, access to the website of said user account, it being specified that only the date of receipt of said registered letter will prevail between the parties.

Disclaimer

It is stipulated a clause limiting the Seller's liability for the performance of its service up to half of the price excluding VAT of the order placed by the Buyer.

Article 16 – Applicable law

All the clauses appearing in these GCS as well as all the operations which are directly or indirectly referred to therein are subject to Bulgarian law.

Article 17 – Jurisdiction – Dispute

In the event of a dispute relating to the interpretation or execution of these GCS, the Parties shall seek, before any contentious action, an amicable agreement and shall communicate to each other, for this purpose, all the information necessary for an amicable resolution.

In the absence of an amicable settlement of the dispute within a maximum period of 2 months , in the event of a dispute of any kind, for any type of procedure or dispute relating to the formation or execution of the order, the courts and course, whatever the mode and terms of payment.